Lambeth College - L2 Certificate in Understanding Retail Operations (NCFE)
Slideshow
Online Learning Banner

Online Learning


Description

This qualification aims to provide employees with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.

This course is split into the following manageable units:

Understanding customer service in the retail sector

Understanding the retail selling process

Understanding how individuals and teams contribute to the effectiveness of a retail business

Understanding how a retail business maintains health and safety on its premises

Understanding retail consumer law

Understand how to deal with customer queries and complaints in a retail environment

Understanding the handling of customer payments in a retail business

Understanding the control, receipt and storage of stock in a retail business

Entry Criteria

Our minimum entry criteria may be altered at any stage up to and including enrolment. All offers are subject to a successful interview and completion of an initial and diagnostic assessment.

For some of the programmes we offer you will require:

5 GCSE qualifications at grade A* - C or 9 - 4 including English and /or maths, or equivalent level 2 vocational qualification at merit or above (or pass if equivalent level 2 vocational qualification if pass or fail only).

Please enquire for more information.

Career Opportunities

. .

  • Awarding body, assessment method and more

    Assessment Method

    Studying via distance learning over approximately a 10-12 week period.

    This means you can choose when and where you study.

    This course is available:

    • Fully Online

    • Paper-based learning with online assessments

    Learning Resources

    Depending on your chosen course there may be materials you will need to have in order to attend your studies. If you have any queries about required materials please check with us when you come in for interview or enrolment.

    Awarding Body

    NCFE

lsbulove our collegesEducation skills funding agencyEuropean Social FundLambeth CouncilCareer Ready UKAssociation of Colleges Beacon AwardMatrix StandardNational Apprenticeship ServicePositive about disabled people

Enrol Now

Select a course you've previously looked at or search for a new one, confirm the details and start your application.

Know what you're looking for?

Or pick from your previously viewed courses

Live Chat

General Enquiry