This qualification aims to provide employees with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.
This course is split into the following manageable units:
Understanding customer service in the retail sector
Understanding the retail selling process
Understanding how individuals and teams contribute to the effectiveness of a retail business
Understanding how a retail business maintains health and safety on its premises
Understanding retail consumer law
Understand how to deal with customer queries and complaints in a retail environment
Understanding the handling of customer payments in a retail business
Understanding the control, receipt and storage of stock in a retail business
Our minimum entry criteria may be altered at any stage up to and including enrolment. All offers are subject to a successful interview and completion of an initial and diagnostic assessment.
For some of the programmes we offer you will require:
5 GCSE qualifications at grade A* - C or 9 - 4 including English and /or maths, or equivalent level 2 vocational qualification at merit or above (or pass if equivalent level 2 vocational qualification if pass or fail only).
Please enquire for more information.
Awarding body, assessment method and more
Studying via distance learning over approximately a 10-12 week period.
This means you can choose when and where you study.
This course is available:
- Fully Online
- Paper-based learning with online assessments
Depending on your chosen course there may be materials you will need to have in order to attend your studies. If you have any queries about required materials please check with us when you come in for interview or enrolment.