This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events. Topics covered include principles of customer service and delivery; understanding customers; understanding employer organisations and how to communicate effectively with customers.
This course is split into the following manageable units:
Principles of customer service and delivery
Understand customers Understand employer organisations
Understand how to communicate with customers
Understand how to handle customer information
Understand how to resolve problems and deliver customer to challenging customers
Understand how to develop customer relationships
The NCFE Level 2 Certificate in Principles of Customer Service qualification is designed for learners who wish to enter work or progress career pathways in customer facing roles.
Awarding body, assessment method and more
Studying via distance learning over approximately a 10-12 week period.
This means you can choose when and where you study.
This course is available:
- Fully Online
- Paper-based learning with online assessments
Depending on your chosen course there may be materials you will need to have in order to attend your studies. If you have any queries about required materials please check with us when you come in for interview or enrolment.