Lambeth College - L2 Certificate in Principle of Customer Services (NCFE)
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This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events. Topics covered include principles of customer service and delivery; understanding customers; understanding employer organisations and how to communicate effectively with customers.

This course is split into the following manageable units:

Principles of customer service and delivery

Understand customers Understand employer organisations

Understand how to communicate with customers

Understand how to handle customer information

Understand how to resolve problems and deliver customer to challenging customers

Understand how to develop customer relationships

Entry Criteria

The NCFE Level 2 Certificate in Principles of Customer Service qualification is designed for learners who wish to enter work or progress career pathways in customer facing roles.

Career Opportunities

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  • Awarding body, assessment method and more

    Assessment Method

    Studying via distance learning over approximately a 10-12 week period.

    This means you can choose when and where you study.

    This course is available:

    • Fully Online

    • Paper-based learning with online assessments

    Learning Resources

    Depending on your chosen course there may be materials you will need to have in order to attend your studies. If you have any queries about required materials please check with us when you come in for interview or enrolment.

    Awarding Body


lsbulove our collegesEducation skills funding agencyEuropean Social FundLambeth CouncilCareer Ready UKAssociation of Colleges Beacon AwardMatrix StandardNational Apprenticeship ServicePositive about disabled people

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