Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them. There are many techniques it is important to be aware of in order to carry this out effectively.
This course aims to equip learners with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
This course is split into 5 manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers.
This course is suitable for anyone working in, or looking to work in a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing learners to apply it to their own employment contexts. The minimum age requirement is 16 years old.
Awarding body, assessment method and more
Studying via distance learning over approximately a 10-12 week period.
This means you can choose when and where you study.
This course is available:
Paper-based learning with online assessments