Is this the course for you?
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them. There are many skills and techniques you can employ in order to do this effectively and in a positive manner.
This nationally-recognised qualification is designed to equip you with the practical skills needed to successfully convey information, advice or guidance, in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques; the importance of confidentiality; and how to overcome barriers.
Whether you are already working in a role that involves the giving of information, advice or guidance, or are looking to gain the sort of valuable skills which employers are looking for, this course can help you progress on your chosen career path.
This is an online course taught over 5-10 weeks, meaning you can choose when and where you study, so it offers you the flexibility to fit your studies around your existing work, training, or home-life commitments, whilst achieving agreed deadlines set by you and your tutor.
What modules will you do?
You will study the following units:
- Unit 1: Information, advice or guidance in practice
- Unit 2: Developing interaction skills for information, advice or guidance
- Unit 3: Signposting and referral in information, advice or guidance
- Unit 4: Information, advice or guidance in context
- Unit 5: Skills for advice providers
What do you need to apply?
4 GCSE qualifications (or equivalent) at grade D or 3 or above, or Level 1 vocational qualification, or Level 1 qualification in English.
Additional Information: If you do not hold a suitable Level 1 qualification, or cannot provide evidence of one, you may still be able to enrol on this course following an initial assessment to test your level of literacy in English.
How will you be assessed?
This course can be completed fully online, or via paper-based learning. Both options are assessed via online tests and assessments.
Where can this course take you?
This course can help you find employment in a number of roles that involve the giving of information, advice or guidance, across a wide range of sectors, or help you to progress in your current role. It can also give you the opportunity to increase your career options through further study.
After successfully passing the Level 2 Certificate in Information, Advice or Guidance, you may wish to consider progressing on to the following Level 3 course to expand your knowledge and skills:
- Level 3 Certificate in Principles of Leadership & Management (ILM C&G)