Description

Workers in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in MINOR GROUP 621: Leisure and Travel Services.

Tasks

• Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly

• Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries

• Makes local arrangements at stopover points for food and accommodation

• Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers

• Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary

• Completes way-bill at scheduled points on route and balances cash taken with tickets issued

• Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage

• Makes announcements to passengers and deals with enquiries

• Serves food and beverages to passengers.

Educational Requirements

There are no formal academic entry requirements. Spoken fluency in a foreign language is needed for some posts. NVQs/SVQs in travel services are available at Levels 2 and 3. Training is also received on-the-job.