Level 2
Course options
| Course option 1 | ||
|---|---|---|
| Admissions code | E1-016 | |
| Start date | Ongoing | |
| Centre | Lambeth College / Employer premises | |
| Length of course | 6 to 9 months | |
| Course mode | Part-time | |
Price on application.
This course is for learners who are employed in customer service related roles. Learners will reinforce and extend their customer service skills and knowledge in a variety of roles.
Course content:
- Communicating using customer service language
- Following the rules to deliver customer service
- Customer service delivery
- Impression and image
- Handling problems
- Service development and Improvement
After this course: Progression to a level 3 qualification or promotion
Level 1 in English and Maths or an equivalent level in the initial College asessment. Learners must be over the age of 16 and employed in an appropriate job role.
If you are an employer please call our Skills at Work team on 020 7501 5313.
If you are interested in applying for this course please register and apply online and we will contact you as soon as possible to invite you in for an interview.
Alternatively download a pdf copy of our Application Form.
You can also e-mail courses@lambethcollege.ac.uk or call 020 7501 5000 for a hard copy of the application form.
For more information please call our Course Advice and Information Service on 020 7501 5000.
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